Customer service is not a strange word, and can never be over-emphasized. Customer service is simply the act of taking care of your customers and his/her needs before, during and after their needs or requirements are met.
A good customer service does not only bring customers, it also retains them turning them from mere visitors to clients, then to families. A good customer service is giving the Ultimate experience because the authenticity and quality of your product is never enough to make a customer happy. Your empathy, listening ears, smiles, body language, eye contact and having the customer`s best interest at heart does not only make your customers happy, it makes them come for more.
An individual has about 250 friends or acquaintances in his lifetime. Believe it or not, when you give
quality customer service to one person, this person is telling 250 people how awesome your product or
services are, and if you treat one customer badly, he or she is informing his 250 or more friends how
awful your product and services are, and the words spreads like wildfire. In summary, one customer is
enough to damage your business.
One of the reasons good business becomes great businesses is because of some loyal customers who
have stayed overtime, due to the feeling of importance and wonderful experience you and your
business has given them.
Below are some benefits of good customer service and how it can add values to your business:
1. It retains the customer: It makes the customer a loyal family and an advocate for you and your business
2. It gets you more references: When you give quality customer service, your customers would be the ones spreading the words to other people with you spending nothing or little for advertisement.
3. It gives your business confidence: It gives you and your employees’ confidence to make more sales.
Your business should profit by making people happy. Making them happy means you`ve met their need and given them a reason why they should come for more.
Remember, in every business, there`s only one boss, the Customer. He can fire everyone in the company, including the boss by going elsewhere to buy. Go the extra mile. Let them come for your service, and stay for the experience.